Tuesday, July 31, 2007

Marketing Funda : Power Brand Strategy

Power Brands strategy was the much hyped brand strategy of Unilever's which debuted in India in 2001. The father of this strategy was Niall Fitzgerald who was the Chairman of Unilever during that period.

Mr. MS Banga, one of the youngest Chairman of HLL at that time thought it was a good strategy that can be implemented ( or imported) in India. But four years later, the entire strategy was shelved. The much hyped power brands strategy was laid to rest quietly. Fitzgerald exited Unilever and Mr. Banga moved out of HLL to become the President of Unilever's Foods Division.

What is Power brand strategy?

Power branding refers to building multi-product, Multi-category brands which have global reach. (Marketing Week Dec. 2000) . The idea behind this strategy is to build global brands which endorse multiple products in various categories ( something like an umbrella brand).

To understand the relevance of this strategy, it is important that we understand the background under which this was mooted by Fitzgerald. In 2000, the $44 bn giant Unilever was reeling under the pressure to balance Size and Growth. Over these years, the company has grown to become a behemoth which was under severe marketing attack from small agile companies. This pressure forced Unilever to relook their brand portfolio. Unilever had a whopping 1600 brands ( mind you Brands and not SKU's) across various categories. The top management thought that this many number of brands is the main reason for the lack of growth momentum.
In an interview in Advertising Age, Unilever's Chairman remarked that there were hundreds of brand which existed in the company portfolio but nobody knew Why these brands existed?

Along with that there were other issues in the global market such as

Retailer Power: Large retailers like Walmart changed the power equations in the market. The power moved from manufacturers to distributors. Retailers began to aggressively market their Private Labels. Shelf Space became scarce and Retailers began to stock only large brands.

Brand Proliferation : The huge number of brands and their extensions along with the plethora of private labels forced customers to go for economical private labels because no longer brands provided meaningful differentiation.

This paved the way for the thought that it makes sense to have a limited number of large brands which could be extended to multiple categories / product lines which would reduce the clutter in the market. Another logic was the Pareto Principle of 80/20. Twenty percent of the brands contributed 80 % revenue, hence why not spent the marketing budget on those big brands that contributed to the revenue.
The result of all these thinking was the much hyped Power Brands Strategy which was the core strategy in Niall Fitzgerald's "Path To Growth" agenda for Unilever. Under this Unilever was going to prune its brand portfolio from 1600 brand to a core 400 Power Brands.

HLL's Power Brand strategy

Taking a cue from this, Mr Banga introduced the same strategy in HLL in the year 2000. HLL was also facing growth issues at that time . Like the parent, HLL had a huge brand portfolio consisting of 110 brands and hundreds of SKU's. Competition was hotting up and HLL was struggling to retain market share in various categories.
Mr. Banga decided to rationalize the brand portfolio by concentrating on 30 Power Brands and 10 regional jewels. The company expected that with a reduced number of brands, it will be able to concentrate on the large brands with more promotional budgets.
The plan was like this :
a. Reduce the number of brands from 110 to 40. This can help in increasing operational efficiency and reduce brand clutter.
b. Increase promotions for Power brands thus offsetting the loss from the brand rationalization.
c. Migrate users from small brands to Power brands.
d. Have ambitious growth plans for Power brands ( 8-10%).

The Power brands was chosen on the basis of Size, Brand Strength, Uniqueness and Growth Potential.
But the results were disastrous. After the Power brand strategy implementation, HLL' s topline took a major hit. Profits went down by 22%. In many smaller markets, HLL 's brands were knocked out by small regional brands.

Why Power Brands failed in India?

The primary reason for failure of Power Brand strategy was that HLL miscalculated the power utility of small brands especially in the Indian context. Although there were issues of competition, Indian market was different from global markets at that point of time. Retailers were not that powerful ( compared to Europe or America) and there was no Private label competition.

The withdrawal of smaller brands was the big mistake done by HLL. Smaller brands, although did not contribute significantly to the profitability had lot of uses. It acted as flanker brands for large brands thus preempting competition. Small brands was more accepted locally and when these brands were withdrawn, HLL lost its presence in the smaller markets. The brand rationalization also pulled down the distribution because many brands piggybacked other brands in various markets. The cutdown also helped the surfacing of many regional brands which established in small markets and later grown to fight large brands from its base.
Another strategy that failed was the migration effort of Power brands. The pruning of smaller brands was initiated with the assumption that users of these brands would be migrated to power brands. This assumption failed miserably. A classic case is the failed migration effort of Rexona to Lux. The users of the smaller brands of HLL moved away from the company to brands of other companies.

These issues snowballed into a situation where HLL 's topline got affected which inturn affected the investor sentiments. As a result, HLL went in for a face saving restructuring exercise which led to the exit of Mr Banga from HLL and a silent burial of Power Brand strategy.

Sunday, July 29, 2007

Fair and Handsome : Be Fair , Be Handsome

Brand : Fair & Handsome
Company : Emami
Agency : Situations

Brand Count : 256

Fair and Handsome is a brand that created the Men's fairness cream segment in India. Launched in 2005, the brand became the creater and the market leader of this segment. Emami was looking for ways to challenge the Fair and Lovely brand from HUL. Emami had a brand Naturally Fair which was small compared to FAL.

Emami went for serious customer research which showed that 25-30% of customers of Fairness creams were men. That customer insight paved way for a specialized brand for men. Fair and Handsome is targeted at young urban men aged 15- 35. The brand was launched with much promotion across visual media.

Watch the TVC here : Fair and Handsome

The campaign for Fair and Handsome is one of the lousiest campaign I have ever seen. Here the main character is depicted as a fool who gets into a ladies hostel to steal a fairness cream ( or has he got in for some other purpose !) . I still couldn't understand why couldn't he just go to a supermarket and buy it.

The brand is being positioned as the fairness cream that can make men handsome and also attractive to girls. The brand uses the tagline : Be fair Be Handsome . Whether the campaign is lousy or not , after two years of launch , Fair and Handsome is worth Rs 45 Crore now commanding a market share of over 30-40% in the segment.

The brand has to be appreciated for creating a category. It is true that men uses creams meant for women. Hence there is a logic in creating a brand for men in this category. The total fairness market is estimated to be around Rs 900 crore and men's segment is around Rs 160 crore. Although Fair and Handsome has gained the first mover advantage, already competition is hotting up. HUL has extended FAL into men's category with a variant Menz Active. Nivea and Lo'real also have moved into this segment. Unlike Fair and Handsome ( FAH), other brands are little subtle in positioning their brands as a fairness cream.

Nivea uses the term Whitening while Lo'real positions the men's range Men Expert has a range of skin solutions for men. However HUL directly positions its Menz Active as a fairness cream but the target market are older men aged 25-35 . These brands faces the issue of the reluctance of men to be seen using a cream because cosmetics traditionally is viewed as a category meant for females. Situations are changing and the Metrosexuals are least bothered about openly caring about their looks. The changing face of modern man is definitely indicating a big opportunity to these brands.

In the face of emerging competition Emami has moved aggressively to promote Fair & Handsome by roping in Bollywood icon ShahRukh Khan as its brand ambassador. The TVC featuring SRK is already on air.
According to a report in agencyfaqs, SRK was initially skeptical about endorsing a fairness brand for PR reasons, However Emami was able to convince SRK into endorsing this brand. Fair& Handsome is the first brand to target men. It was followed by Fair and Lovely extending itself to men's variant Men's Active. Now this segment is seeing lot of activity .
Fair and Handsome is banking on its 5 power Fairness System :
1.Double Strength Peptide complex which was developed in collaboration with Activor Corp. USA.
2.Sunguard: Prevent sunburn
3.Stress Busters: prevent wrinkles
4.Anti Bacplus : anti bacterial
5.Herbo Cool : herbal ingredients.

The brand website also gives an interesting chart that explains why fairness is important.
This chart in a way explains the Brand's thought process.
Fair and Handsome retains the original tagline : Be Fair, Be Handsome" in the new campaign also.
The brand gives an impression that the users are having a lack of confidence and feels insecure and have less self esteem. Again the brand assumes that Fairness gets women attracted towards men. I feel that the brand still lives in the stone age.
I feel that FAH has got its assumptions wrong. By depicting the main hero of the ad as a person with low self esteem, the brand is repelling lot of self assured men who wants to take care of their skin rather than attracting chicks. Gone are the days where Indian men had a complex about the skin color influenced by the long oppression by the British. Now the urban male is a more evolved one . ( I am not denying the fact that there are people who have complex about being not fair) . Men are more exposed to sun and dust and the traditional creams may not be effective for men. Hence such brands should address the host of issues faced by men rather than talking about being attractive to girls. I feel that FAH by default is restricting itself to the Fairness proposition ( which is not a bad idea ).

Even when you are addressing the issue of fairness, the brand have to project itself as an aspirational brand rather than as one for losers. Even the new campaign fails terribly in execution.
The new campaign and the brand ambassador in SRK may spike the sale of this brand for a while, but in order to move up the ladder, FAH have to project itself as a winner rather than a brand for losers.

What do you think ?

source : agencyfaqs,business standard,fairand handsome.net

Friday, July 27, 2007

Nido : Milk and More !

Brand : Nido
Company : Nestle


Brand Count : 255

Nido is Nestle's brand in the milk food segment. The brand is recently making lot of noises in the media. Nido is a milk powder fortified with Calcium and Vitamins. I think that Nido is the updated version of Nestle's Milk for Growing Children.

Nutritious food for children is a growing market worldwide. But this market is left unattractive by lot of regulatory issues. For example , in India, Infant foods ( foods for kids upto age 3) cannot be promoted through any media.
Nido operates in such a market. Nido targets kids above 3 yrs and is positioned as a food for growing children. The USP for Nido is that it is fortified with Calcium and Vitamin D which helps the kids develop strong and healthy bones. The TVC featuring the child and mother is now on air.

You can watch the ad through the link in the company website : Nestle Nido

Nido faces direct competition with the ordinary milk and milk based beverages.
The brand competes with Junior Horlicks and a host of other nutritional foods available in the Indian market. In terms of promotion and positioning, Junior Horlicks is miles ahead of other brands. But there is a difference between Nido and Horlicks in the sense that Nido is a milk food while Horlicks is a Malt based beverage. So the competition is essentially Industry competition rather than direct brand competition.
Nido is currently using a simple message to convey its positioning.The brand takes the tagline " Nutritious Milk for Growing Kids ". The brand takes the differentiation from other milk brands by having 25 essential nutrients that growing children needs ( comparison with 23 nutrients of Complan) . From the TVC, I think that Nido is addressing competition from both ordinary milk and brands like Horlicks , Bournvita , Complan and the like.

I feel that rather than competing with Horlicks and Complan, the brand will be better accepted if positioned as a substitute for ordinary milk. The ad says Nido is Milk + More.. That is the message that can take the brand forward.

Wednesday, July 25, 2007

Zipouch : Keep Fresh, Eat Safe

Brand : Zipouch
Company : UFlex (Flex Industries)


Brand Count : 254

Zipouch is again an Offbeat brand. Its is a classic case of innovation and another instance of a firm trying to tap a latent. Zipouch is a brand from Rs 1350 crore Flex Industries Ltd. Flex Industries is a leader in the B2B packaging industry and supplies packaging solutions to FMCG majors. Zipouch is an initiative of this B2B firm into the B2C segment.

Zipouch is packing solution for households. In simple terms Zipouch is storage bags for household focusing mainly on Food Storage. According to Brand Reporter Magazine, the product idea came from a similar product in an international trade exhibition in Europe in 2001. It took three years to bring the concept to the product form. Zipouch was launched in 2004.

The brand comes under Food Storage segment which is nascent in India. But it is for sure that there is a great potential for such storage solutions for households. Here the brand faces the challenge of
a. Convincing the customer about this product and its efficacy.
b. Pricing it right.
C.Gaining Distribution.

The need is evident when we look at the traditional storage style at our kitchens. Usually vegetables and fruits are kept in the Vegetable Tray in the refrigerator. And within two days, the fruits becomes unusable. If the fruits and vegetables are cut, then the fridge life will be reduced by half. It is this problem that Zipouch is trying to address. Give a storage solution for Fruits and vegetables which is convenient and healthy and along with that enhance the storage life of the food.
Zipouch not only has a product for fruits and vegetable, this brand has a range of storage solutions for the households :

Fresh 'n' lock : For fruits and vegetables
Press'n' lock : storage and freezer pack
Snack Pack: For storing snack items, for kids, can be used in School kit of kids
Assorted Snack pack: To store assortment of snacks.
Press'n'hot : For hot food items
Fresh'n'juicy : Much more stronger pack

Zipouch is taking the following qualities to promote itself :
Healthy and Safe
Retains Warmth and Freshness for longer periods
Maintains high nutritional levels
Convenient to Use
Microwavable.
Reusable
Hygienic .

Zipouch is also distinguishing itself from other plastic bags by its unique Zip ( from which it derives its brand name).The brand is targeting the SEC A+, A , B segment. The brand is being positioned as a safe and healthy way of storing food products. At the promotions front, the brand was very active in the media when it was launched but later went in for hibernation. Today's ET Brand Equity features an Ad which was the inspiration behind this post.

Having all these positive qualities need not guarantee the success of an innovative product like this. Zipouch faces lot of issues in the market. The primary issue is that of the distribution. I don't think that the brand has been able to secure a deep distribution network in the country. It is understandable since Flex Industries' is not an FMCG company and hence may have to start from the scratch. I talked to one colleague of mine who fits the Target Customer profile , it was sad to find that she was looking for such a product but was not aware that such a product was available in the market.
The second issue is that of differentiation. Although Zipouch is a new and an innovative concept , the product is such that it can be easily replicated. Hence if the market expands, it will be easy for anyone to come out with a product like Zipouch. A differentiation based on product attributes may not be sustainable. Hence the brand may have to take on a differentiation other than the Product attributes. More importantly, Zipouch may have to own a proposition that define this product so that other competing brands may not be able to make a dent. For example , the brand can own a proposition like : " Safe and Hygiene " or " Fresh and Safe ".
Early adoption of such a proposition will make the brand less vulnerable to competition. Having a patented Abbreviation like FSPT ( Fresh safe packing technology) which can act as a differentiator.

The brand has to spend a lot of money, first educating the customers about the product itself ( since the product is entirely new to the market) and also promoting this brand. The brand is retailing in the range of Rs 49- Rs 69 per 10 bags which is a very affordable range.

Zipouch is a wonderful product which has lot of potential but also lot of challenges ahead. Zipouch has got its product and price perfect but distribution is the weak point. The brand could piggyback some of the Retailing giants or FMCG majors for a distribution tie-up. It has to act fast because where there is a potential, there is competition.

Source: businessline, ET,agencyfaqs,brand reporter

Monday, July 23, 2007

Power Soaps & Detergents : Complete Satisfaction ?

Brand : Power
Company : The Gold Company ( RKN)

Brand Count : 253


Most often, in this wonderful world of brands, we tend to see only the biggest and the largest brands. We , marketers did not care to look at small brands that struggle for their existence in this fiercely competitive battlefield.

One such small brand that is making lot of noise in the media is Power Soaps and detergents. This brand is from a company Gold Soap company based in Kodai , TamilNadu. This brand is now spending lot of money in advertising basically in South India. Started as a small detergent soap manufacturing unit by Mr. Krishnan Nadar, the company is now handled by the second generation entrepreneur Mr Dhanapal.It is obvious from the series of TVC's across South India that the second generation entrepreneur wants to make the brand to move beyond TamilNadu .

As always, marketing plays the pivotal role in making or breaking any product or services. I feel that in this case also, it will be the branding that is going to decide on the future of " Power" brand. Many of us may not have seen the ads of Power soap and detergents. The brand is being positioned as a soap that gives you " Complete Satisfaction". Taking a very generalized Utopian Positioning means that Power brand is aiming for the mass market. And I feel that by adopting a strategy of trying to be " everything to everyone " is going to harm this highly ambitious brand. The ads actually conveys nothing. As usual there is a homemaker who says the " Power detergent offers her COMPLETE MENTAL SATISFACTION". Thats it.... the TVC for the soap features a gentleman saying " I chose Power soap because it fits my income". There is no Segmentation, No USP, No differentiation.

I am not blaming the company or the agency for its poor advertising strategy. These type of ads may have worked 25 years back when there was limited choice and only brand recall and price was important . But now even at the bottom of the Pyramid, we can see that brands trying to differentiate. As Kotler says, the era of mass marketing is over. Power is going to fight with Wheel , Nirma, Ujala and scores of other brands. It is no longer the PRICE that is going to bring in the consumer.
The high intensity advertising is going to give results to the company in the short term. But once the promotional budget dries up, Power brand may not have anything to hang on... that is typically the case of most of the small brands. Moreover, from the website of the company , I understand that the firm is entering into Skin care , Hair care and detergent care using the same umbrella brand " Power" for all products from the company.

For the detergents, it is Triple Action Power, Super Power, Active Power, Double Power etc
For Skincare and Hair care it is Nature Power.

Using the same brand for its detergent and personal care productline is definitely going to make Alries and Jack Trout very angry. Power as a brand will have a bright future if only it is able to identify a clear differentiator and stick to it rather than trying to be a master of all trades.

Sunday, July 22, 2007

Brand Update : Titan

Titan has come out with a new campaign for its thinnest watch Edge.The ad features its brand ambassador Aamir .

Watch the ad here : Aamir and Titan

Launched in 2002, Edge is positioned as World's Thinnest watch. With a thickness of 3.5 mm, Edge is priced between Rs6000 and Rs.12000 . The brand is targeting Business Executives and professionals. According to a report from Television.com, EDGE has so far sold over 75000 watches in 2006 with a brand sales of over Rs 42 crore . Titan has big plans for this subbrand.

The campaign now on air tries to project the brand as something that will catch the attention. EDGE takes the tagline "More Attention that You can Handle". It is true also , since the watch is definitely going to catch attention ( My boss has one ) and the thin watch will not miss your eye. And as the commercial shows - you will notice it as long EDGE is visible. Although You may feel that the commercial is a usual one, I feel that the idea is from a consumer insight.

Related brand
Titan