Pond's : As beautiful as you want to be !

Brand : Pond's
Company : HLL
Agency : O&M


Pond's range of products were in India from as early as 1947 . This is a brand that has celebrated Women's courage and personality. A brand that has tried to evolve with the changing persona of Indian Women.

Theron T Pond, a Pharmacist from Newyork introduced " Pond's Golden Treasure" in 1846. It was a Witch-hazel based wonder product. In 1914, Pond's introduced the cold cream and vanishing cream and that moment marked the brand's evolution to a beauty icon.

In 1955, Pond's merged with another company Chesebrough. In 1987, Unilever purchased the brand from Chesebrough- Pond's.

Pond's is a brand that has been carefully nurtured by HLL. Till 1980's Pond's were a household name in talcum powders. Later the talcum powder faced competition from other categories, we call it as boundary blurring. Hence Pond's had to enter to different categories in the cosmetic market. Pond's have a market share of around 65% in the 600 crore Indian talcum powder market. Subsequently Pond's also became a generic name in the Winter care market. Pond's brand was known more during the nineties for its cold cream.

HLL decided that the brand have potential to grow in the cosmetics market. So Pond's was positioned as an all purpose skincare brand. The Indian cosmetics market is estimated to be around 1850 crore and in that the skin care market is estimated to be around 1300 crores.

In a survey on customers by AC Nielsen ORG Marg in 2003 , Pond's were among the most trusted brands in India. It was not by accident. Pond's had certain qualities that created a trust among the users of the brand. Pond's is known for

consistent Quality
Constantly Improving &
Changing with times.

I feel that all brands should have these qualities to succeed in the market.
Pond's knew the pulse of the market which made it a top brand in the cosmetic industry.
Pond's is targeting at the premium skin care market in India which is estimated to be around 325 crore. Currently Pond's is also aiming at the super premium segment and the launch of super premium range is expected in first quarter of 2006.

The target group that Pond's is aiming are the ladies above 30yrs of age. It is trying to capture the skin care needs with anti- ageing ,skin rejuvenation and anti- wrinkle products. Currently this segment is dominated by Revlon and other foreign brands.

Pond's uses the baseline " As beautiful as you want to be " I consider it as one of the best baselines currently on air. It tries to redefine beauty as something more than superficial. The baseline of Pond's cold cream " Googly Woogly Woosh" does not convey any meaning but the ads are lovely.

I have serious reservations of other ads of Pond's but I hope it appeals to the target market.

Pond's is a brand that is not complacent. In the talcum Powder category , Pond's have many variants like Dream Flower, Sandal, Prickly Heat ,and recently relaunched Magic. This has ensured that the leadership position remains intact.

Pond's is a brand for " Well grounded, self assured, and confident " women. HLL have used campaigns and events ( the prestigious Pond's Femina Miss India) to create and capture the beautiful moments in the life of the Indian Women.

Ujala : Char Boondom Vala

Brand : Ujala
Company: Jyothi Lab
Agency: Situations Advertising and Marketing


Ujala is a brand that revolutionized the fabric whitener industry. I consider Ujala as a super brand(although it is not considered by Super brands ) because
1. It changed the usage habit of the target market.
2.It dislodged the leader
3. It created a category for it self.
4. It has become a generic name.

You can seldom see such brands.

Ujala was launched by Jyothi Lab in 1993 in south India and its national launch was in October 1997. At that time liquid fabric whitener was non existent category. The category that was existent was the powder blue and was created and dominated by Robin Blue from Reckitt and Coleman. Robin Blue was generic brand at that time .

Ujala was not seen as a competition for Robin by Reckitt -a typical case of marketing myopia. The reason was that Robin commanded a huge market share and the liquid form required customer education and that is a hell lot of money to be spent on ads.

Reckitt was wrong. There was a customer need waiting to be satisfied.Powder blue had its inherent disqualification. Customers were not fully satisfied with the product. Ujala provided the solutions. Powder blues were messy, had to be used in large quantities hence less value for money, even after rinsing, there were traces of blue on the clothes etc. Reckitt was also slow in responding to competition. The liquid variant of Robin came very late.
Ujala carefully positioned itself as a
1.Reasonably priced
2. Conveniently packaged
3.Superior whitening
alternative to Robin Blue. Mr. Ramachandran who is the Chief Executive of Jyothi Lab was a marketing genius . He spent a lot of money on smart advertising. During 1990's the jingles of Ujala was all around in the radio.
From 26% in 1998, Ujala commands a market share of 70% in the category now.

Ujala campaigns executed by Situations Advertising is known for its simplicity and effective use of jingles to promote the brand. The Jingle " Aya Naya Ujala Char boondom Vala" effectively communicates the brand attributes.
It is also interesting to know that the consumers use around 3-5 drops of Ujala. That shows the trust that customers have in the brand.


Although we say that changing the usage habits of Indians is the most difficult things to achieve, Ujala is a brand that showed it is possible

Close Up : Kya Ap CloseUp Karthe hain?

Brand : Close Up
Company: HLL
Agency:O&M

CloseUp is the original youth brand in Indian toothpastes. Launched in 1975, this brand is the first gel toothpaste aiming at the youth segment. HLL through CloseUp have created and owned a segment for itself.
The 2200 crore toothpaste market that was dominated by Colgate Dental Cream needed some competition and Hll used CloseUp effectively to fight the market leader.CloseUp was a disruptive brand that changed the structure of toothpaste market in India. With the red colour and smart advertising , it forced the market leader to change its strategy and launch a gel variant.
The customer insight was that people are conscious about their breath and want to get close with each other with confidence. Based on this insight the brand was positioned on the Fresh Breath platform . The campaign was executed showing "Happy couples having fun together". Even film Theatres had corners called as "Close Up Corners". The brand had the aspirational persona in it. Close Up have used films and filmi songs to appeal to the Indian youth. Close Up was the first brand to introduce the " Self Check" of breath. The famous " HA HA" was the idea of Close Up introduced in year 1987.

In 2004 Close Up again was relaunched. During that period, the fight between Pepsodent and Colgate was hotting up. Both of these brands were owning the oral care platform and CloseUp 's share was coming down. Close Up found that its mono-attribute focus is losing the sheen .Hll relaunched CloseUp With Vitamin and Flouride . Thus CloseUp offered more than Fresh Breath it also offered Oral Care.

Close Up launched lot of variants that bombed in the market. The variants like Oxy fresh and Eucalyptus Blue failed in the market. HLL decided that only the Lemon variant will continue. The reason behind the failure of variant is because Close Up is a Sensorial brand. And in such kind of brands, variants will not work. In categories which are more rational, variants will work.

Colgate have given a run for money for Close Up with their gel variant. The "Talk To Me" campaign was a run away success. Colgate failed to capitalise on that campaign- that is another issue. But the gel variant took the breath out of Close Up.

Close Up had to reinvent to keep the category that it created. The account was shifted from JWT to O&M. Now the mother brand is focusing on three attributes : Fresh breath, White Teeth and Strong Teeth.

O&M have brought out a campaign " Kya aap Close Up Karthe Hain" which was perceived as "cool" among the market.

The recent campaign which aims at positioning on the "Smile " factor is a damp squib, the campaign is poorly executed and treats the target market as a bunch of adolescents who will do any thing to attract the opposite sex. Indians never was bothered about the way they look, let alone how their teeth look like. That is why 33% of urban market is not using tooth pastes and 67% of rural still use the traditional way of brushing teeth like neem sticks. So when the ad shows that a young person being conscious about their teeth, it does not click.( my opinion). I guess the agency have run out of ideas.

This is a brand that have created a category for itself. It will be sad if it cannot dominate that category. But that is what marketing is all about " survival of the smartest".

Pears : Pure and Gentle

Brand : Pears
Company : HLL
Agency : Mcann Erickson


Pears is one of the oldest soap brand in the world. Launched in India in 1902, the brand commands a unique position in the mind of the people. There is still virtually no competition for the brand in its segment.

Pears is unique from other ordinary soaps in that the glycerin is retained in the soap. Pears is famous for the transparency and company shows it as the sign of purity. The soap is mellowed under controlled condition and is individually polished and packed in cartons. The traditional Pears is amber coloured and there are two variants.

Pears originally was born in London in 1789. The makers of the soap were A&F Pears London owned by Andrew Pears and Thomas J Barratt( who is considered by some as a pioneer of advertising). They developed the 3 point strategy in promoting pears 1. Spot the gap in the market 2.Develop the product to fill the gap 3. Convince as many to buy the product. These three points are still valid in contemporary marketing. Even during that period, the product was promoted by smart advertising. The makers, co-opting with John Everett 's painting "Bubbles", blurred lines between ads and Art. They even came out with controversial ads at that time to promote the brand.

In 1917 Levers acquired the brand. In India Pears targets the premium segment of the market. Although the brand has a legacy, it is lagging behind Dettol in the category with a market share of around 4-5% in the segment and less than 1% in the overall soap market.

HLL has tried to strengthen the brand with two variants : Blue for Germ fighting and Green for Oil Control.

Of late , the brand is facing competition from Doy Aloe vera which offers similar quality at a reasonable price.

Hll has always supported the brand with careful advertising. The brand is promoted with the positoning as a Pure and Gentle soap. The transparency of the soap acts as the visual cue for purity and the glycerin content as the sign for gentleness. Pears commercials highlight the virtue of the soap using Mother and Child as the central theme . "Pears Mother" is used as the central character to appeal to the emotions of the target market.

Although this brand has been carefully nurtured, the brand remains a niche player in the soap segment.

Royal Enfield : Royal Indeed

Brand : Royal Enfield
Company : Royal Enfield Ltd
Agency : RMG David


If you are searching for an Indian Icon which has survived the test of time, look no further , It is Royal Enfield.Established in India in 1955, Enfield is celebrating its 50 years of existence in India.
Enfield was born in Mid 19 the century in England. A firm named George Townsend established a small factory in Redditch Town in England for manufacturing Sewing needles.Later the firm started producing cycles and later motorcylces. In 1893, the products sported the name Enfield.
1931 saw the birth of Bullet. In 1935, the product acquired the modern look. Bullet was reintroduced in 1948-49 , redesigned byTed pardoe , Chief Draftsman of Enfield, England.

In 1955, the first factory was set up in India. In 1994 the company was acquired by Eicher and the company name was changed to Royal Enfield India Ltd.

The brand faced lot of problems all through its life in India. Bullet was always a Muscle machine. The product was the only power bike available in India and commanded a cult like following. Although the engine was not refined and produced lot of problem for the owners, it was treated with respect .
But along the time, Bullet lost its way. The company tried to play volume market and failed miserably. The reason being the product cannot be volume bike. It cannot be treated as an ordinary bike and required lot of care from the owners. Ordinary bikes can be treated roughly but not Bullet because if not cared, it can give lot of head aches for the owners.

Besides,the product had created lot of psychological barriers for the potential owners. The weight of the bike discouraged the skinny ones, the antagonistic gear/brake positions scared the rest. The kickstart needed powerful legs and so on..

Enfield realised this very lately. With new young blood (Sidhartha lal) in the helm of Royal Enfield, things are looking up.The company relaunched the brand with new communication and logo , corrected the flaws in the bike and repostioned the product.
The new launches of Bullet Electra and the cruiser Thunderbird and the introduction of electric start for the bullet were well received by bike enthusiasts. Bullet also changed the Gear/Brake in line with the ordinary bikes.

Bullet is now positioned as lifestyle bike not for the ordinary. It connects to the " pleasure of biking" and tags the masculine persona. The campaigns are well executed by RMG David and clearly communicates the stature of the brand among other bikes . It says " Every body makes way for the bullet". Thunderbird is launched as the cruiser bike and has already established its presence in this segment.

Recent Customer Satisfaction survey conducted by TNS auto division places Bullet in top order in customer satisfaction. This shows that the company has effectively spruced up the quality of this mean machine.

More over Royal Enfield also roped in Ravichandran from Bajaj as its chief executive. Ravichandran is well respected in the industry circle as a design specialist and marketing man.

Enfield has the iconic status in India and the company has put its acts together. We will see this brand reaching its deserving position in the Motorcycle segment in the coming years.

Old spice : Death of an Icon?

Brand : Old Spice
Company : Menzes cosmetics
Agency : Percept

This brand which is originally owned by P&G is a sad story of an Icon killed by apathy. Old spice is an international brand launched in India in 1969.
The first Old Spice product was called Early American Old Spice for women . It was introduced in 1937. In 1938, Old Spice for men were launched. Old Spice was manufactured by Shulton Co owned by William Schultz. Schultz developed Old Spice along the Colonial theme. Hence the nautical theme was chosen and Sailing ship especially Colonial Sailing ship was used the trademark. The Original ships that were used was Grand Turk and Friendship.

In 1990 P&G purchased the Brand from Shulton. The old ship was replaced by Sail boat/ Yatch in 1992.

In India from 1937 to 1993, the Old Spice was manufactured and marketed by Menzes Cosmetics Goa. Then P&G took over the brand and in 2001 again the brand was given back to Menzes cosmetics. In between the brand was licensed to Marico Industries but later the agreement was terminated.

Old Spice was generic name for After shaves in India. The cool Cologne and Lime fragrance was a run away success and the trade mark of the ship was unique. I still remember in 1990's trying desperately to find out collectible like lockets/ keychains .

Old Spice was positioned as a masculine brand with the baseline " mark of a man'. The advertisement was catchy with international models and thrilling themes.

But then something happened. The brand was put in the back burner. There was no marketing activity about the brand. No ads, No product launches, slowly the brand faded out of memory. Since there is no activity, the growth of the brand stopped and death of an Icon happened.

Still there are no successful Aftershave brands in Indian Market that can command the status of Old Spice of yester years. Old Spice had the potential to be an Icon. The brand was well known, the quality was good and there was some thing special about Old Spice and the Sail ship.

Now since the brand is back with the company that has launched it, let us hope that the brand revives itself. The void is still there. Neither Axe nor Gillette has the legacy of Old Spice.